Refund policy

Returns & Refunds Policy

We accept returns within 30 days of receiving your item.

To be eligible for a return, your item must be:

  • 100% brand new
  • Unworn and unused
  • In its original packaging
  • With all tags attached
  • With all protective plastics intact

Items that do not meet these conditions will not be accepted.

Restocking Fee & Shipping Costs

For change of mind returns, a $25 USD restocking fee applies. This fee covers the labour required to pick, pack, and send the original order.

For change of mind returns, please note:

  • Return shipping costs are the responsibility of the customer.
  • The original shipping fee paid to send the product to you is non-refundable and will be deducted from the refund or exchange value.
  • Any customs duties, taxes, or import fees paid are non-refundable.

None of these deductions apply if your item arrives faulty, damaged, or is not what you ordered.

How to Start a Return

Before sending any item back, you must request a return via email.

  1. Contact us at contact@hartleywatches.com confirming that the product is 100% brand new and unused.
  2. Once confirmed, we will approve or decline the return request, advise the original shipping cost incurred, and confirm the expected refund amount after deductions.
  3. We will then provide instructions on how and where to send your package.

Important: Items sent back without prior approval will not be accepted.

Return Shipping Address

All approved returns must be shipped at the customer’s expense to:

PO BOX 6913
GOLD COAST MC
Queensland 9726
AUSTRALIA

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will assess the issue and make it right.

Exchanges

To exchange an item, please return the original item following the return process above. Once the return is approved, you may place a separate order for the replacement item.

European Union Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 30 days, for any reason and without justification.

Returned items must meet the same eligibility requirements outlined above. Where permitted by law, refunds will be processed less the $25 USD restocking fee and original shipping costs.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds will be issued to the original payment method
  • Refunds are processed within 10 business days
  • Please allow additional time for your bank or card provider to post the refund

If more than 15 business days have passed since approval, please contact us at contact@hartleywatches.com.

Nothing in this policy limits your rights under the Australian Consumer Law or the consumer laws of your country.