FAQ

Watches

All Hartley watches are covered by a five year warranty from the date of purchase. For more specific information, you can view our warranty details here.

We have dedicated videos on this topic which you can view by clicking here.

Yes, all Hartley Watches are water-resistant up to 5ATM, which means they can withstand depths of up to 50 meters. However, to maintain the longevity of the case and strap, we recommend minimizing exposure to water whenever possible.

All Hartley watch straps feature an interchangeable pin. It's very easy to swap them over once you get the hang of it. We have made a video explaining how to do it, click here to view it.

Watch our tutorial video by clicking here.

Adjusting the length of a steel bracelet can be a tricky process. We recommend that our customers take their watch to a local watch jeweler or authorized service center to have the bracelet adjusted professionally. This ensures that the adjustment is done correctly and maintains the integrity of the bracelet and watch.

Leather straps are covered by our 12 month accessory warranty against manufacturing defects, but normal wear and tear is not covered, so it's important to take great care of your strap from the moment you receive your Hartley Watch. Keep your band as dry as possible, wiping off any moisture immediately. Avoid prolonged exposure to sunlight to prevent discoloration. If you use a leather cleaner, follow the instructions carefully to avoid damaging the band.

Watch Care

The battery in your quartz watch typically has an average lifespan of about 2 to 3 years. Battery replacements are not covered by our warranty, so when your battery runs out we recommend having it replaced by a local watch jeweller. It is a quick and inexpensive job.

Avoid exposing it to shock or impact, as violent shocks can damage the appearance and cause premature wear to materials and components, potentially affecting the watch's performance. Additionally, prevent exposure to magnetic fields by keeping your watch away from strong sources such as speakers, refrigerators, mobile phones, and magnets. Magnetic fields can magnetize the movement, causing your watch to run erratically fast or slow.

Remember to wind your mechanical watch regularly to keep it lubricated and running smoothly. Gently wind the crown until you feel resistance (around 20-30 turns clockwise), and stop to avoid overwinding, which can damage the movement. Lastly, have your watch serviced every 3-5 years by a professional watchmaker to ensure it remains in top condition for years to come. We can service your watch for you in our service centre. Simply send us an email to start the process.

If your watch has been exposed to water, such as while washing your hands or in light rain, it should remain water-resistant if the crown is securely screwed or pushed in. However, if your watch is exposed to sea water or chlorinated water, it is crucial to immediately rinse it with fresh water and dry it with a microfiber cloth.

Sea water and chlorinated water can be more harmful and abrasive to watches than fresh water. Therefore, it is important to never submerge your watch in these conditions to prevent damage to your timepiece. In the scenario where you watch has been exposed to sea or chlorinated water be sure to rinse it with fresh water and dry it with a microfiber cloth.

Accessories

Watch straps, rings, leather wallets, fountain pens, and collector's watch boxes all come with a 12-month warranty. For more specific information, you can visit our warranty page.

We offer four unique ways to determine your ring size. Click here to find out more.

We have a full video dedicated to setting up and using your fountain pen, click here to view it.

Unfortunately at this stage we do not offer winder boxes for our mechanical watches, this is something we are working on at the moment.

We do however offer beautiful all-black collectors boxes at a very reasonable price, you can view them by clicking here.

Shipping

It depends on where you are. Every country has a free express shipping threshold, and below it a small flat rate applies. You can see the full table of rates and delivery times on our shipping page.

Hartley Watches typically ships products within 12 hours of purchase, excluding Saturdays and Sundays. We understand the importance of receiving your products promptly, which is why we operate a highly efficient warehouse to dispatch your order as quickly as possible.

Yes, all purchases are sent with tracked postage. After your item is shipped, you will receive an email with a tracking link. We partner with top couriers worldwide to ensure the best shipping experience for your country.

If you realise your shipping address is incorrect, please email contact@hartleywatches.com immediately to notify us of the change. We recommend double-checking your address when placing your order. You'll also receive a confirmation email with your address details right after your purchase. If your order has already been sent, we won't be able to redirect it, and you will not be eligible for a refund.

Customs charges depend on your country's regulations and compliance. We cannot advise on whether you will incur customs or import duty charges. Some customers may not face charges, but it varies by country. For detailed information, please contact your local customs office. Hartley Watches is not responsible for any taxes, customs fees, brokerage fees, import duties, or other charges issued by your local government.

Yes, we can deliver your watch to a PO Box.

Yes, we can deliver to your work address. Please be sure to include the business name in the shipping details of your order so the delivery driver can find you easily.

Other

Yes. You can return or exchange an unworn item within 30 days of receiving it. Change of mind returns carry a $25 USD restocking fee, the customer pays return postage, and the original shipping cost is deducted from the refund. Faulty or incorrect items are always on us. Full details are in our return policy.

We accept nearly all available payment options globally!

You can use Shop Pay, Apple Pay, Google Pay, Afterpay, Zip, PayPal, and all major credit and debit cards to complete your purchase with ease.

Yes, you can make 4 interest-free payments using Afterpay or Zip.

You will have the option to select Afterpay or Zip in the Checkout after entering your postal details.

Absolutely! We love collaborating with creative individuals from around the globe. If you're interested, please email us at contact@hartleywatches.com and share why you think you'd be a great fit for our brand.

We didn't answer your question? Send a message and we'll reply within 12 hours.