Shipping policy

Shipping Policy

Thank you for choosing Hartley Watches! Here are the details about our shipping policy:

Processing Time:

  • All orders are processed within 2 business days (excluding weekends and holidays) after receiving your payment confirmation. Typically however your order will be processed within 12 hours, we like to move fast on our orders. You'll receive a confirmation email once your order has been processed.

Shipping Rates:

  • Shipping charges for your order will be calculated and displayed at checkout based on the weight of your order and your delivery address. We offer flat-rate shipping options for domestic orders and competitive rates for international shipping. We often offer free express shipping to all countries worldwide if a certain amount is spent.

Shipping Methods:

  • We offer several shipping methods to ensure your order arrives in a timely manner. Shipping options may vary depending on your location and the shipping method selected at checkout.

Estimated Delivery Time:

  • The estimated delivery time for your order will depend on your location and the shipping method chosen. Once your order has been shipped, you'll receive a tracking number via email to track your package's journey.

International Shipping:

  • We ship to select international destinations. International shipping rates and delivery times may vary depending on the destination country and shipping method chosen.

Customs and Duties:

  • International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

Lost or Damaged Packages:

  • Hartley Watches is not liable for any lost or damaged packages once they have been handed over to the carrier. However, if your package is lost or damaged during transit, please contact us immediately, and we'll do our best to assist you in resolving the issue.

Shipping Restrictions:

  • Some items may be subject to shipping restrictions due to size, weight, or destination. Please review the product description and shipping information carefully before placing your order.

Questions or Concerns:

  • If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at contact@hartleywatches.com. Our customer service team is here to help!

Policy Changes:

  • We reserve the right to update, modify, or change our shipping policy at any time without prior notice. Any changes to our shipping policy will be posted on this page.

Thank you for choosing Hartley Watches! We appreciate your business.